Contact information

Pixie Forest

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At Pixie Forest, we value transparency, trust, and care in every interaction.
Your satisfaction and comfort matter deeply to us - whether it's about your order, product
experience, or feedback.
This policy explains how you can contact us and how we handle grievances or customer
concerns in accordance with Indian consumer and e-commerce regulations.

1. Customer Support
You can reach our support team for any order, product, or website-related queries through
the following channels:
Email:

Pixie Forest

Last updated:
Thank you for choosing Pixie Forest. We take great care in preparing, packing, and
dispatching every order so that your self-care products reach you safely and on time.
This Shipping Policy explains how we handle processing, delivery timelines, and related
terms for orders placed through our Site www.pixieforest.in.

1. Order Processing Time
Orders are processed within 2-4 business days after successful payment.
Orders placed on weekends or public holidays are processed on the next working day.
During peak seasons, sales, or festive offers, processing may take slightly longer - we'll
keep you informed via email or WhatsApp.

2. Delivery Timeline
Once shipped, orders are typically delivered within 4-8 business days depending on your
location.
Delivery to remote areas may take additional time.
We currently deliver across most major cities and towns in India through trusted logistics
partners.

3. Shipping Charges
Free shipping may be offered on certain order values, as mentioned on the Site from time to
time.
For smaller orders, a nominal shipping charge may apply — visible during checkout before
payment.

4. Order Tracking
Once your order is dispatched, you will receive a tracking link via email or WhatsApр.
You can use this link to track the delivery status in real time.

5. Incorrect Address or Failed Delivery
Please ensure that the shipping details you provide are accurate and complete.
Pixie Forest will not be responsible for:

Delays caused by incorrect or incomplete address details
Failed deliveries if no one is available to receive the order
If a parcel returns to us due to an incorrect address or repeated failed delivery
attempts, reshipping charges will apply.

6. Damaged or Missing Packages
In case of a damaged, leaked, or missing package:
Please contact us within 48 hours of receiving the parcel.
Share unboxing photos or videos clearly showing the issue.
We willverify and replace the item as per our Return & Replacement Policy.

7. International Shipping
At present, Pixie Forest ships only within India. International shipping options will be
announced once available.

8. Delays Beyond Our Control
Pixie Forest is not liable for delays caused by:

Natural calamities, strikes, or lockdowns
Courier or logistics issues
Force majeure events beyond our control

We always work closely with our partners to ensure smooth and timely deliveries.

9. Contact Information
For any shipping-related queries, please reach us at:
Email: hello@pixieforest.in
WhatsApp: +91 99936 53055
Address: Ward No. 20, Sonarpatti, Sindhipura, Burhanpur, Madhya Pradesh - 450331

WhatsApp: +91 99936 53055
Operating Hours: Monday to Saturday, 10:00 AM – 8:00 PM (excluding public holidays)
We aim to respond to all messages within 24-48 business hours.

2. Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Pixie Forest has a
designated Grievance Redressal System to ensure fair and timely resolution of complaints.
You may contact our Grievance Support at:
Email:

Pixie Forest

4. Order Tracking
Once your order is dispatched, you will receive a tracking link via email or WhatsApр.
You can use this link to track the delivery status in real time.

5. Incorrect Address or Failed Delivery
Please ensure that the shipping details you provide are accurate and complete.
Pixie Forest will not be responsible for:

Delays caused by incorrect or incomplete address details
Failed deliveries if no one is available to receive the order
If a parcel returns to us due to an incorrect address or repeated failed delivery
attempts, reshipping charges will apply.

7. International Shipping
At present, Pixie Forest ships only within India. International shipping options will be
announced once available.

8. Delays Beyond Our Control
Pixie Forest is not liable for delays caused by:

Natural calamities, strikes, or lockdowns
Courier or logistics issues
Force majeure events beyond our control

We always work closely with our partners to ensure smooth and timely deliveries.

Subject line: "Grievance - [Your Order Number]"
All grievances will be acknowledged within 48 hours and resolved within 7 business days.

3. Feedback & Suggestions
We welcome your feedback on our products and services.
If you wish to share a suggestion, product experience, or testimonial, you can email or
message us anytime. Your insights help us grow and serve you better.

4. Business Information
Brand Name: Pixie Forest
Nature: Sole Proprietorship registered under Shop Act
Business Type: Skincare, Haircare & Bodycare Products
Platform: Shopify (www.pixieforest.in)
Address: Ward No. 20, Sonarpatti, Sindhipura, Burhanpur, Madhya Pradesh - 450331

5. Updates to Policy
Pixie Forest may update this policy from time to time. Updates will be reflected on this page
with a revised date. Continued use of the Site after such updates signifies your acceptance
of the revised policy.
Thank you for being part of the Pixie Forest family.
We're always here to support you with kindness, honesty, and care.