Contact & Grievance Policy

Pixie Forest

Last updated:
At Pixie Forest, we value transparency, trust, and care in every interaction.
Your satisfaction and comfort matter deeply to us - whether it's about your order, product
experience, or feedback.
This policy explains how you can contact us and how we handle grievances or customer
concerns in accordance with Indian consumer and e-commerce regulations.

1. Customer Support
You can reach our support team for any order, product, or website-related queries through
the following channels:
Email: hello@pixieforest.in 
WhatsApp: +91 99936 53055
Operating Hours: Monday to Saturday, 10:00 AM – 8:00 PM (excluding public holidays)
We aim to respond to all messages within 24-48 business hours.

2. Grievance Redressal
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Pixie Forest has a
designated Grievance Redressal System to ensure fair and timely resolution of complaints.
You may contact our Grievance Support at:
Email: hello@pixieforest.in 
Subject line: "Grievance - [Your Order Number]"
All grievances will be acknowledged within 48 hours and resolved within 7 business days.

3. Feedback & Suggestions
We welcome your feedback on our products and services.
If you wish to share a suggestion, product experience, or testimonial, you can email or
message us anytime. Your insights help us grow and serve you better.

4. Business Information
Brand Name: Pixie Forest
Nature: Sole Proprietorship registered under Shop Act
Business Type: Skincare, Haircare & Bodycare Products
Platform: Shopify (www.pixieforest.in)
Address: Ward No. 20, Sonarpatti, Sindhipura, Burhanpur, Madhya Pradesh - 450331

5. Updates to Policy
Pixie Forest may update this policy from time to time. Updates will be reflected on this page
with a revised date. Continued use of the Site after such updates signifies your acceptance
of the revised policy.
Thank you for being part of the Pixie Forest family.
We're always here to support you with kindness, honesty, and care.