Shipping Policy

Pixie Forest

Last updated:
Thank you for choosing Pixie Forest. We take great care in preparing, packing, and
dispatching every order so that your self-care products reach you safely and on time.
This Shipping Policy explains how we handle processing, delivery timelines, and related
terms for orders placed through our Site www.pixieforest.in.

1. Order Processing Time
Orders are processed within 2-4 business days after successful payment.
Orders placed on weekends or public holidays are processed on the next working day.
During peak seasons, sales, or festive offers, processing may take slightly longer - we'll
keep you informed via email or WhatsApp.

2. Delivery Timeline
Once shipped, orders are typically delivered within 4-8 business days depending on your
location.
Delivery to remote areas may take additional time.
We currently deliver across most major cities and towns in India through trusted logistics
partners.

3. Shipping Charges
Free shipping may be offered on certain order values, as mentioned on the Site from time to
time.
For smaller orders, a nominal shipping charge may apply visible during checkout before
payment.

4. Order Tracking
Once your order is dispatched, you will receive a tracking link via email or WhatsApр.
You can use this link to track the delivery status in real time.

5. Incorrect Address or Failed Delivery
Please ensure that the shipping details you provide are accurate and complete.
Pixie Forest will not be responsible for:

• Delays caused by incorrect or incomplete address details
• Failed deliveries if no one is available to receive the order
• If a parcel returns to us due to an incorrect address or repeated failed delivery
  attempts, reshipping charges will apply.

6. Damaged or Missing Packages
In case of a damaged, leaked, or missing package:
Please contact us within 48 hours of receiving the parcel.
Share unboxing photos or videos clearly showing the issue.
We willverify and replace the item as per our Return & Replacement Policy.

7. International Shipping
At present, Pixie Forest ships only within India. International shipping options will be
announced once available.

8. Delays Beyond Our Control
Pixie Forest is not liable for delays caused by:

• Natural calamities, strikes, or lockdowns
• Courier or logistics issues
• Force majeure events beyond our control

We always work closely with our partners to ensure smooth and timely deliveries.

9. Contact Information
For any shipping-related queries, please reach us at:
Email: hello@pixieforest.in 
WhatsApp: +91 99936 53055
Address: Ward No. 20, Sonarpatti, Sindhipura, Burhanpur, Madhya Pradesh - 450331